Kelston Port Elizabeth - extremely dissatisfied with service department

My Chery Tiggo 4 pro since June this year has been in and out of the service department repeatedly, yet one of the original error codes remains unresolved.

Throughout this process, I have found the communication and follow-ups from the service department to be completely lacking. The only way I could stay informed about my car’s status was by initiating follow-ups myself, and even then, I often did not receive clear or adequate responses. This level of communication has been deeply frustrating and falls below the standard of service I would expect.

Additionally, after receiving my car back last week, there has been no courtesy call to check on whether the issues have been resolved or if the vehicle is performing as expected. Given the ongoing challenges I have faced, this absence of care and follow-up is both disappointing and deeply concerning.