Kelston Motor Group Queenstown is terrible

Kelston Queenstown has the worst customer service. Even a 1-star rating is too much for them. Received the worst service when I went to service my car with them. Never again. From booking my car in, the staff was always on the phone and eventually when my details were taken, no one bothered to call me back. After many enquiries, it was finally booked. On the day of service, they told me to wait in my car until someone comes to attend to me, only for them to forget about me. I sat outside for over an hour. I was late for work for goodness sake! To make matters worse, when I took my car in, it was clean and it was dirty when I got it back. No one even bothered to vacuum the car when they were done with it. I instead got a lame excuse that their washing bay was not operational.Worst experience ever!!!