Kelston Incompetant Staff

Item: Kelston Motor Group
Rating: 1

Had an accident with my vehicle, and the insurace appointed a panelbeater in George Auto Pro Body Repairs. They decided to order the parts through Kelston. We then received our vehicle back and realised that our front left hand headlight were faulty. I then immediately contacted the panelbeater and informed him of such, now since then I have been waiting for Kelston George/Port Elizabeth to sort it out let's just remind them last year May 2020 to be exact, and until this day with no avail. If I do not get any answers from them by close of Business 20th October 2021, I will instruct my Lawyer to summons and it will be for their account with damages as we could not travel far with my vehicle. I just want to make it clear that your company will be liable for Attorney/Advocate cost that may occur. Melanie knows exactely what I meant wasting my time to go to Peugeot George and that the competant staff at Peugeot told her what should happen, I am referring Friday three to four weeks back still with no avail.

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Replies (1)

Kelston Motor Group's replyOfficial

20 Oct 2021, 08:29

Hi Belinda, obviously there is a big problem and we'd like to see what we can do to sort it out. Can you please contact us on the live chat on our website, here https://kelston.co.za/, (Hello Peter removes contact info from their comments section so the only way for me to get that info from you is via our website, which is POPI compliant) I just want to get your cell number, being the social media person I don't have access to the service dept computer system. I will then get the relevant manager, chat with Melanie and all involved to see how we can resolve this issue. We are committed to giving our customers 5-star service and we will work tirelessly in that pursuit

Kelston Motor Group's reply20 Oct 2021, 08:29

Official