Extremely disappointed with dealership customer service

I was with my friend on Saturday 4th October, who bought a brand-new Chery Tigo 7 Legacy from a Kelston dealership in Circular Drive, Port Elizabeth.

The vehicle is amazing!

However, I was deeply dismayed at the poor level of care and customer service shown during the after sales process.

To receive an empty cooler bag as a so-called "welcome" gift felt both dismissive and thoughtless. The car was handed over with only a quarter tank of fuel. This is both unacceptable and inconvenient. This lack of attention to detail shows a disregard for the overall customer experience. In addition, (in my opinion), being given 3 pages of photocopied instructions on how to use the voice control system is very unprofessional.

Overall, this delivery experience has left a very poor impression of the dealership. I would strongly urge this dealership to review its customer service standards and ensure that future buyers are treated with the care and respect they deserve.