Extremely bad Service from Kelston Motor Group- JEEP Port Elizabeth

I made an appointment to service my vehicle, on the 8th January 2021, which was confirmed via e-mail, (***) with Cuan Goliath, a service Advisor at KELSTON, on the 4 January 2021. i was sent a form to complete prior to the service. On the 5th January, I contacted Kelston, left a message for Cuan Goliath, to contact me, as I was unable to complete the form. He never returned my call. On the 8th January, I travelled 83km to Port Elizabeth, from St Francis Bay, to have my vehicle serviced. I had my temperature taken at reception, and signed in just after 07h30. I was referred to Cuan Goliaths desk. I explained that I had not completed the form, but could do it there and then. He answered that it was a huge problem, and completely ignored me. I eventually left without my car being serviced, and journeyed 83km, back to my home.