DO NOT BUY A CHERY IN PARTICULAR FROM KELSTON PORT ELIZABETH

I am the owner of a Chery Tiggio Pro 4 auto, 2021 model, with 11037Km on the clock. I am very DISAPPOINTED with the lack of communication experienced by myself with Kelston in Port Elizabeth. It is all very well selling loads of cars, but the garage is tiny compared to the sales areas. My car stood the entire day waiting for a service, and hacing phoned at 4pm was told they were busy with my car. Eventually at 5pm I received my car, with an apology that the car was not washed. The screen had not been tightened AGAIN as it rattles, as does a friends Tiggio 4, and no follow up appointment was made to do this job. My car is still under warranty. WORSE than all the above, my key does not work correctly. I was advised that they would make a technical ticket for the keys, both the usual and spare keys, which says to me it must be something wrong IN THE CAR controls. That was the Thursday. No one came back to me....... on the Monday I returned to Kelston Service department, and was eventually advised that a technical ticket to Chery had been made. an appointment for the tightening of the screen was not made either. The result of the distance key not working is that I have to hug my car, and often, when it is cold, and my thumb is cold, the car will not open until I warm up my thumb. YES I AM A DISGRUNTLED CHERY OWNER, who is not receiving the attention a client deserves. I have not had any further communication from Chery overseas, the same as I never received a reply about not having all 4 doors open at the same time, which is howI was ****** of my bag, as I was getting out if the drivers side door at the municipality. I requested this info FOUR yes 4 years ago and never received a reply.

Well the Customer satisfaction person, Abigail? made an appointment for my Chery Tiggio Pro 4 auto for the key issue for 23 July, giving the 2 week action time as the reason for the long drawn out process. Not a problem…..However…. On 23 July my car went in for the panel to be fitted. By about 3pm I called Kelston, and was advised by Mo [not sure what his full name is], that they were struggling to link my car keys to the panel. They would have to keep my car overnight. Thursday, received feedback, to say that they had programmed the key and the panel but that the immobilizer was not talking to the keys, but that an emergency order had been placed, and the part should arrive by next day, Friday. The would keep my car overnight, again. Friday arrived, and by 16:30 I had not received a single update about my car, so I called and was advised that Abigail, was on leave, and was advised that “THEY DIDN'T HAVE TIME TO LOOK AT MY CAR DURING THE COURSE OF THE DAY BUT THE PART HAD ARRIVED” . Yes, you got it, my car stayed in lockdown for the weekend. I asked if they would provide a courtesy car, and was told there were none available. I was not a happy person, as this meant that any arrangements I had made, would not be kept, as I could not get to the arrangements. I had previously when my car went in for service and the key, I was offered a courtesy vehicle. The statement that “they didn’t have time to look at my car” was not what I had expected. I feel like a 2nd class owner of a Kelston product, am not being kept up to date, that I was then car would eventually receive attention, when nothing else was important, and did not interfere with paying customers since my car is still under warranty. This was emphasised when I booked my car in on Wednesday at 8am. It is now 14:30, and I have not received a courtesy call from Kelston, and I am STILL WITHOUT A VEHICLE. Shabby service, is what I call all the above. I did not break the panel for the key, and immobiliser, yet I do not even receive an update on my car for which Kelston received a cash in full payment for the car – and AGAIN today NO UPDATE!!! How much longer am I expected to be patient and without a vehicle? Well my patience is fast running out. Kelston was quick enough to sell me the vehicle, but fixing it is an issue......

This is Wednesday 30 JULY 2025 and yes! you got it. My vehicle is STILL WITH KELSTON PORT ELIZABETH, and no the only calls on my phone are those that I HAVE MADE TO KELSTON. Yesterday was told that they ordered another key, and had to order a second electronic board for my vehicle as the board only accepts 3 inputs to correct, as it is the immobilizer board, which had already been used up on the board allegedly received on Wednesday..... AND YES, THEY DO NOT HAVE A COURTESY VEHICLE FOR ME. I have never received such shoddy service, not from VW or Toyota in Uitenhage, so although I love my car, maybe a change is in order to someone else instead of Kelston.