MB
Morne B

1 reviews | Active since Sept 2014

19 Apr 2019, 08:41

********* Kellogg's hiding the information of ingredients in cereals

I requested from Kellogg's feedback on which products (Cereal) is Vegan and which are not, as the labels is not clear and there has been newspaper articles stating there is Animal derived products in cereals not specified clearly. The Cereal does not state Vegan, Vegetarian and/or which is the origin of the ingredients. So it is impossible to read the label to specifically know what is in the product.

I have now requested feedback from Kellogg's customer service department for the last +- 20 days. After they state they will reply within 48 hours. Logged the following requests: ********** 57A (03/30) ********** 58A (04/05) Then they rep**** the 5th with a random answer, not answering my question. The question being what cereal is Vegan and which are not, as the labelling is not clear. There has been newspaper articles in UK stating that Kellogg's is using Wool fat in the cereal - which is a animal derived product and therefore excludes the product from being Vegan. On the label however does not state Woolfat. Therefore my question to them. I only received a generic reply: "Thank you for your email and I apologise for the late response. We understand your concern and interest in avoiding ingredients from animal sources. Many of our foods are either vegetarian or vegan but they are not always labelled as such. Because people have individualized preferences, we think it’s best to read the label to determine" I then rep**** again, stating my concern and asking just to confirm for me what lines are Vegan and which are not. Again requested further feedback and why (04/08) ********** 49A Again - generic system reply: "Thank you for your email and I apologise for the late response. We understand your concern and interest in avoiding ingredients from animal sources. Many of our foods are either vegetarian or vegan but they are not always labelled as such. Because people have individualized preferences, we think it’s best to read the label to determine" Again requested further feedback and why: (04/10) ********** 84A (since then no feedback has been given).

The company is ********* and I am currently scared for what is actually in the products as the QC system is clearly faulty or something is being hidden. All I requested is to confirm which cereal is Vegan (no animal products) and which not. If they are not even willing to divulge this who is not saying that there is not *** products in - unsuitable for Muslim religion, or other products not suitable for human consumption.

I am asking for assistance to give me the opportunity to purchase the product, however information is being kept away.

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