Reported plastic found in porridge

I reported this incident to there customer care on the 5 of May and was sent confirmation of receiving complaint with a code - Kellogg Consumer Affairs: ***A - and was told someone would get back to me in 48 hours - today is the 22 May and still no one has bothered to reply. such bad service.<br> <br> The reason behind my complaint is that I poured myself a bowl of porridge, added milk and then on the second bite I found a 2cm clear piece of plastic with rough edges in my kelloggs cornflakes porridge. That is terrible and disgusting. it is a choking hazard. but the worst part is that no one from the company has even bothered to contact me. They obviously don't care about the people buying there products.