Incorrect inspection report, negligence and bad faith

Keller Williams Centurion compiled an inspection report when a tenant vacated my property and the report noted no issues or damages. Upon my inspection of the property I noted multiple issues and damage that were not on the report. Keller Williams refuses to acknowledge their negligence, refuses to hold the tenant liable and is failing to enforce terms of the lease agreement. Their bad faith, racial bias and negligence is a reputational risk to the entire Keller Williams brand.