POOR SERVICE DELIVERY

<p>During February 2017 I sent a request to our contact person for a shower to be installed over the bath in the main bathroom. After several weeks, and several enquiries I was informed that the installation was improved. Not mentioning any exclusions. Again after several enquiries from my side I was told that the quotes received was expensive, so they are searching for other quotes. After several more weeks and several more enquiries I was informed that the job will be done. When realizing that only the shower head will be installed, I communicated with the contact person, Marilyn, to ask why only the shower head will be done and not a shower curtain rail, I was informed that it is how they do it, as the owner will rather approve 2 cheap quotes than 1 expensive quote. I highlighted that it does not make sense, as one will have to pay twice for call out. Ultimately it was agreed that the shower head will be installed and that the shower curtain rail wll follow soon there after. After seeing the installed shower head, I reportd to Marilyn that the pipe they used is too short, so it endures strain all the time, so it will not last long. It is now June 2017, needless to say the rail is still not installed. I communicated with Marilyn's supervisor, Grant, who promised to visit the property and address the matter. After about 3 weeks he still didn't visit the property, but phoned my husband to enquire if we cannot do the installation ourselves. So I called him and explained that we do not want to do the job as we need to drill either into the roof, bath or floor and do not want to take this responsibility if any damages occur during this process. He totally agreed with this during the telephonic conversation. After no response and no visit and 3 weeks down the line, I called the office leaving messages for him to call me, he didn't even honour the messages. I then decided to communicate with the owner of Kellaprince. I was told the owner went on leave, the day I called. So asked to speak to the person in charge, so I ended up with Derek, who keeps on reporting to me that he will address the matter with Grant, only for Grant to still send several e-mails trying to convince me to install the shower curtain rail and that the installed pipe is acceptable. The reason given for the rail not to be installed is that the quotes given by their contractors are very expensive. Now I just wonder what happened to the approval of two cheaper quotations than one expensive quote. The job done thus far is actually a fruitless expenditue and a waste of the owner's money, as it can not be used. The service delivery of this company is very poor to non-existing, one can use even stonger words. It seems as if they do not have a brought forward system in place and also no monitoring of feedback to clients. This but only one incident.</p>