Service Kelfords Ford Somerset West

I booked an Eco Sport 2013 for replacement of left back door lock to be repaired. The door cannot close at all and is tied to the right side door and fixed to the front seat with a rope. Therefore a huge security risk to transport children as well as an insurance risk as the vehicle cannot lock. Fords Kelford confirmed that they can accommodate me on the 5th January 2021. The vehicle was delivered to Kelfords as per arrangement. I was informed that the cost to repair is +-R5600. After I have queried this another call confirmed the cost as R3 600. The cost did not make sense as the mark up on the lock and to fit this lock is unreasonable. The next call received was to confirm that they don't have stock and that we need to collect the car as mentioned with a door that cannot close at all (safety) and insurance risk. At this time I was highly irate. Johan Pretoruis (Service Manager) confirmed that their system showed 6 in stock, then 10 in stock, then 6 in stock, then back order and then no stock. This is to say the least that I would expect from a big company like Ford.

The vehicle is currently still with them and I trust that Hellopeter will be able to assist me with this poor service, lack of customer care and outrageous costs.

My contact number is *** and the name is Tershia de Wet.