BJ
Billy J

1 reviews | Active since Oct 2016

18 Oct 2016, 11:26

Horrible after sales service

<p>So I traded in my car, which was in perfect condition. I treded it in on a polo tdi. I was told they have "standards" and "checklists" they go by. I was told all scratches and dents were removed and fixed. The day my car was delivered I noticed the cars splash plate is completely loose and hanging on the ground. There was several spots where the paint was damaged. Aaaaaand then I opened the bonnet. The radiator water in the bottel was rusty brown, and the cambelt that had to be replaced was not. So I told them. After I found out they wanted to put aftermarket parts on my car they finally came to collect my car. AFTER A MONTH!!!!! Shows how they chace you for a sale but dont give a **** after you sign on the line.</p>

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Replies (1)
Kelfords Ford
Kelfords Ford's reply21 Oct 2016, 15:16
Official

Good day

We were very concerned regarding your message above, hence the immediate reaction to resolve it.. 3 days later we have been able to resolve all the issues you've raised and thank you for your patience.. We can assure you this is not a common occurrence and we apologise for any inconvenience caused.

We hope you can now enjoy your new ride