Item: Kelfords Ford
Rating: 1
Author: Eugene K

Kelfords Ford's replyOfficial

14 Jan 2021, 10:47

Hi Eugene, your vehicle is not new and came with a major list of repair work. The longer the list the more expensive it will be. We sorry you feel this way but the work/ quote needed was not simple. We happy to help always but would need you to come in and go through the quote in detail with us

Kelfords Ford's reply14 Jan 2021, 10:47

Official

Hi Eugene, your vehicle is not new and came with a major list of repair work. The longer the list the more expensive it will be. We sorry you feel this way but the work/ quote needed was not simple. We happy to help always but would need you to come in and go through the quote in detail with us

EK

Eugene K's updateReviewer Update

14 Jan 2021, 11:13

Hi, I know very well that the vehicle is not new and that is why you replaced water bottles and more minor details like I asked for from the very beginning. Have a look at the service request where I specifically asked that the problems must be fixed as my wife drives the car now. I wanted the car to be perfect for her, but I guess you are unable to do that. I find it poor that you cannot get a quote right after the service and inspection were done. How is it that I know more about the car after you serviced the car and not just last year, but most of the other services were done at Kelfords as well? Thanks for the very poor excuse and service.

EK

Eugene K's update14 Jan 2021, 11:13

Reviewer Update

Hi, I know very well that the vehicle is not new and that is why you replaced water bottles and more minor details like I asked for from the very beginning. Have a look at the service request where I specifically asked that the problems must be fixed as my wife drives the car now. I wanted the car to be perfect for her, but I guess you are unable to do that. I find it poor that you cannot get a quote right after the service and inspection were done. How is it that I know more about the car after you serviced the car and not just last year, but most of the other services were done at Kelfords as well? Thanks for the very poor excuse and service.

Kelfords Ford's replyOfficial

14 Jan 2021, 11:32

Hi Eugene, we sorry you feel this way.Unfortunately Hello Peter doesn't allow us to write more than 220 characters to try give answers to all your questions is difficult. With Covid around and short staff due to isolation, we doing more than humanly possible. If we made you upset we are truely sorry

Kelfords Ford's reply14 Jan 2021, 11:32

Official

Hi Eugene, we sorry you feel this way.Unfortunately Hello Peter doesn't allow us to write more than 220 characters to try give answers to all your questions is difficult. With Covid around and short staff due to isolation, we doing more than humanly possible. If we made you upset we are truely sorry

EK

Eugene K's updateReviewer Update

14 Jan 2021, 11:43

Have you ever heard of an email. It allows you to type as many characters as you want. You were definitely not short-staffed and blaming COVID for poor service is another terrible excuse. Perhaps concentrate on the business you get and retain clients as most businesses do. If I knew what I know now, I would have supported a business that actually suffered because of the pandemic. Good luck and try not to fail too many people.

EK

Eugene K's update14 Jan 2021, 11:43

Reviewer Update

Have you ever heard of an email. It allows you to type as many characters as you want. You were definitely not short-staffed and blaming COVID for poor service is another terrible excuse. Perhaps concentrate on the business you get and retain clients as most businesses do. If I knew what I know now, I would have supported a business that actually suffered because of the pandemic. Good luck and try not to fail too many people.

Kelfords Ford's replyOfficial

14 Jan 2021, 12:00

Responding on Hello Peter is important, customers and the public need to know the story is not one sided. As the owner of Kelfords "responding" I know exactly how hard it was to support 60 families through Lock down, so please lets not get personal and feel free to come see me personally anytime

Kelfords Ford's reply14 Jan 2021, 12:00

Official

Responding on Hello Peter is important, customers and the public need to know the story is not one sided. As the owner of Kelfords "responding" I know exactly how hard it was to support 60 families through Lock down, so please lets not get personal and feel free to come see me personally anytime

EK

Eugene K's updateReviewer Update

14 Jan 2021, 12:08

It is not personal when your business is failing its clients. It is rather an issue you should address and by finding a solution instead of finding excuses for all the shortcomings. I am happy to come and see you, but as this complaint goes on, I have nothing good to tell you. Have a great day

EK

Eugene K's update14 Jan 2021, 12:08

Reviewer Update

It is not personal when your business is failing its clients. It is rather an issue you should address and by finding a solution instead of finding excuses for all the shortcomings. I am happy to come and see you, but as this complaint goes on, I have nothing good to tell you. Have a great day

Kelfords Ford's replyOfficial

14 Jan 2021, 12:25

One bad experience does not tell the true picture of the business. If it was that bad I would not be responding to you. I take it personally because I care and take pride in keeping customers happy. Unfortunately we are only human and cant keep everyone completely satisfied. Invitation is still open

Kelfords Ford's reply14 Jan 2021, 12:25

Official

One bad experience does not tell the true picture of the business. If it was that bad I would not be responding to you. I take it personally because I care and take pride in keeping customers happy. Unfortunately we are only human and cant keep everyone completely satisfied. Invitation is still open

Ford annual service and quotes