Feeling Unsatisfied

I realize today that my Ranger Bakkie makes a grinding noise when turning, i realized it must be a damaged bearing.

As I bought my bakkie at Kelfords and its still under warranty. I phoned them expecting them to give me a booking within a working week. However the admin lady told me they can only help me next year.

I explained to her that I am leaving on Holiday to Namibia and have to get the bakkie fixed before then. So I asked her what she suggest I do. So she set me up with the Service Manager Robin Darius.

He asked me what my problem was and before I finished explaining he already handed the phone back to the admin lady for me to make a booking. Immediately I felt he was passing the buck. She again told me the soonest she can help me is next year.

I requested that Robin Darius, provide me with a solution, either give me a booking at a different branch, give me an clearance to fix my bakkie under warranty else where, and I requested that if he cannot help me, he must give me a company letter saying so before the close of the day (3hours later).

Needless to say I have no solution and no response.

As a customer who bought three Ford Rangers through my company, own a Ford Ranger personally, do all four Ford Rangers services through Kelfords and who recieve regular emails to trade in and by a new Ford Ranger from Kelfords Somerset West, I feel that they could at least do more than shrugging me off.

I am very unhappy and would like Ford to provide me with a valid solution before I take my broken bakkie on holiday.