Customer care - Epic Fail

Dear Kelfords. Disappointed is a understatement. On Friday the 1st Of November I brought my car in for a service only to get home and pull it out the garage Monday with a oil leak. I can live with that. But what I can’t live with is how your team has failed from department to department to resolve the issue and answer other questions I have. I emailed Dino with regards the service plan and was told Lionel would contact me. That never happened. I emailed Robin to this day no reply. I emailed Tristan to this day no reply. I contacted the service desk emailed Aleta and she said that someone would call me to arrange the car comes in to see why it’s leaking. Well it’s the 7th today no one called me. Furthermore I asked for information with regards my service plan and have been booted from one person to the other. Disappointed and had to take my car to another dealer to make sure it’s not leaking. Turns out your team spilled oil doing the service. I guess you quick to sell cars but hesitant to do any real customer follow up or answer questions.