CH
CHANTAL H

1 reviews | Active since May 2015

09 May 2015, 22:21

Could not find Me what I wanted

I app**** for a vehicle at the above mentioned branch, upon entry the service I received was welcoming. Put through my application was told I qualify for the vehicle but that this particular branch had no stock of the vehicle I wanted. I asked the above mention salesman If he could locate the type of vehicle in any of the 4 colors I provided to him. He said he will phone around and see what he could do. No luck of finding me what I wanted instead the sales person also almost forced another version off on me. It took myself 2 phone calls to other branches and I found the type of vehicle I wanted and in the color I wanted. My application with the above mentioned ran for a week and still no concrete feedback pertaining to the search of my vehicle. Short version-I've gotten what I wanted from another branch in a matter of 2 days, its been 2 weeks and still nothing from your company. Bad service does not generate sales. Demitre, thank you for your finance client service, please do not withhold information, it turned out all 4 Banks along with Wesbank approved my application and not just Standard bank as you said. I don't know what to think of this company-DISAPPOINTED REALLY!<br> <br>

0
Replies (1)
Kelfords Ford
Kelfords Ford's reply11 May 2015, 08:29
Official
Hello HOOSEINC,

Att: Mrs Hooseinc

Thank you for you mail but the info you have given above is not 100% correct.
You were interested in a 1.0 Ecosport Titanium, we contacted every dealer on the network (133 dealers). There was one of these units standing at Novel Paarl which we enquired about and they told us it was sold. There is national shortage of 1.0 engines so you were extremely lucky to get one. I personally made a call to Novel Paarl's manager after they offered this vehicle to you and they refused to give the vehicle to us to help you. You are welcome to phone Ford head office to confirm the above, I am happy to give you the contact details.

With regards to Demetry, yes you were approved at all banks but you failed the validations process at all banks except Standard bank. This is quite common, i just don't think you were aware of this.

These situations are unfortunate, due to vehicle shortages it leaves the dealership in a bad light.. We apologize for the experience and hope you enjoy the new Ford you purchased.

Regards,

Tristan Kelly
Dealer Principal