Bad communication and service

I'm extremely disappointed in the service I received from Ford and Kelfords in Somerset West.

When I took my car in for the 15 000km service I was told the next service is at 30 000km. I have been checking my kilometers and when I got a reminder email about a month ago I made a booking at Kelfords via the online portal. (my car is on about 28 ****m) On the site, the options are 15 000 km, 30 000 km, 60 000 km, etc. So I booked the 30 000km option. The booking was made for the 4th of May. I only received confirmation from them on the 3rd late in the afternoon. By then I made work appointments because they didn't get back to me in time. I did send a reply message. I was phoned on Wednesday the 10th about the appointment that I didn't show up for?! I made another appointment for Friday the 12th of May. I phoned them back on the 13th to check that there won't be any hidden costs and was informed that everything was included. On Friday after my car was collected I was phoned and told that I have to pay for the service because it was out of warranty. I canceled appointments for the day! Surely this could have been communicated at various stages. I was also informed I should have booked for the 60 000km service even though the car is only on 28 ****m?!

In conclusion:

1) I was initially told the car must come back at 30 000km for the next service 2) Communication was poor after my 1st booking for the 4th. 3) I was told the service was included after I enquired about the additional cost before the car went in.

I will definitely not be recommending Ford and Kelfords to any of my friends or customers again.