ER
Eric R

1 reviews | Active since Apr 2012

23 Feb 2015, 09:38

Very slow service

We went to the Keg at Lakefield on the 22nd Feb and experienced very bad service once again that we at the point of never going back there again because this is not the first time we go there and experience bad service.<br> We sat there for half an hour and waited for someone to service us and then eventually when they helped us they took another half an hour to bring the drinks to the table.<br> We then eventually ordered our food and sauces and the waiter only brought the sauces when our meals were finished eating after asking her twice to bring us the sauces. <br> My brother asked one of the waiters 3 times to change the TV channel to the cricket and they just left it and did nothing about it. <br> And last but not least, the new patio area downstairs smells very bad, as if something had died or a sewage pipe that is leaking there. <br> I do not believe that the Keg is up to standard at all, and the staff have a don't care attitude. <br> The only thing that was up to standard was the food<br> I did not even want to pay the bill after this experience, after all I work hard for my money and why should I support a place that is happy to take your money but just gives you very poor quality of service in return

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Replies (1)
Keg
Keg's reply01 Apr 2015, 09:36
Official
Hello Ericrudman,


Thank you for bringing this to our attention. We apologise for the poor service you received and the inconvenience caused, this is certainly not in line with the standards of the brand. I'm investigating this directly with the restaurant and we will get back to you with feedback shortly.

Thanks,
The KEG team