LM
Lin M

1 reviews | Active since Aug 2019

12 May 2020, 11:59

Keg & Swan Sunridge Park Port Elizabeth, Meal & Service Disappointing.

Mothers Day Lunch, WHAT a Disaster! from this Port Elizabeth Franchise. Our Son wanted to spoil his mother and wife with a nice Mothers Day Lunch. Due to the Lockdown rules of the Caterers have drastic changed. Meals could be purchased by order only but with Delivery only. As it was a Mothers Day Special, they should have had the foresight to have seen that as this Meal might be over SUBSCRIBED ( which it may have been). They should have had the business decency to notify ALL Over Subscribed orders, that unfortunately, they would not be able to execute, (this situation would surely have been known at least an hour before deliveries.) Then have the courage to notify all oversubscribed customers, to enable them to make further arrangements from an alternate Caterer. However, instead not only did our order of 6 Meals arrive at 15: 00 hrs. but it was very obvious that the food 'ran out' and the chef 'through' something together. Please! Owner or Manager this is a shocking example of 'hungry for sales'. We will always remember Keg & Swan's Terrible Meals, my Son, as a result, was also extremely disappointed. Keg & Swan rather to lose an order than Customers.

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