Customer service sucks!

This is a company that has the whole running and cycling community supporting them, yet their customer service is atrocious!! I’ve ordered socks from their online store twice. My 1st order my order mysteriously disappeared after I received a notification with my tracking nr that my order was couriered, tracking showed there was no package to collect. When I contacted Kelli a week after it was supposedly couriered, she said she’ll look into it, 2 days later still not a word from them and they do not respond to email follow-ups and their Whatsapp nr on their website doesn’t work. Finally got a hold of George and my order was delivered 3 weeks after I placed it. After all this, I made the mistake to order a 2nd time, needless to say, tomorrow will be 2 weeks, I still haven’t received my order and once again, they’re not responding to my email enquiries on where my order is, after I was informed on Friday that they’ll receive my order from their DP that day and then arrange personal delivery. It’s almost a week later and I still don’t have my order 😡 DO NOT BUY FROM THEIR ONLINE SHOP! Their service sucks!