****PY ONLINE SERVICE FROM KEEDO INTERNATIONAL (CAPE UNION MART)

Keedo online shopping (which forms part of the Cape Union Mart Group) is ***********. I purchased clothes for my daughter on the 4th of December 2020 till today I haven't received the purchase. When I followed up 9 days later after not receiving my purchase i called the online customer support on ***the lady told me i will my purchase by that day (it was a Friday), Monday there was still no sign of my purchase, i called again (which takes about +-20min before the phone) i was told they could not locate my address i then gave them an alternative address which was their nearby store but still failed to assist. I called last week on the 29th of Dec 2020 to ask for a refund and the lady who assisted me said she will request for but till today i haven't received my money back, i called again today for a follow up the guy told me there is no sign of a refund request.

i have never seen such incompetence in my life, someone is clearly not doing their job, i am frustrated and i am starting to lose hope that i will get my money or the purchase. KEEDO INTERNATIONAL are you a ****? i am really worried and at this point i just want my money back since you don't want me buying from you because really you proven that my R1000.03 is under valued.