Poor customer service

Good day

I made an online purchase for delivery at Keedo Woodlands Boulevard which I paid for. Parcel no ***.

I went to the store to collect my goods because I saw on my profile online that the goods have arrived. I never received an sms and the store assistance refused to hand over my goods to me without the sms which I never received.

The staff at this Keedo branch in Woodlands Boulevard really have poor customer service and were not interested in resolving the matter. Instead they said I must send an email to the online department. It was only when I said that they should call Keedo customer service and I am not leaving without my goods that I paid for, that's when they called and they were assisted to release the good.

It is not the first time I have bad service from these same store and same ladies. They even said it is not Keedo's fault I didnt receive the sms and I should wait for the sms or email.

I send an email to Keedo customer service on the 4th of December 2020 and to date they haven't responded to my complaint.

Thank you