Not paying my refund

I bought my baby clothes on the 18th of January 2020 at Keedo Woodlands Mall and went again on the 22nd of January 2020. The lady who was assisting me was Sandra on both occasions and on my 2nd trip I told her one item might be a duplication but will check when I get home and should it be a duplication I will then return it. She agreed. I went back on the 25th which was a Saturday to return the duplicated item and another lady processed the return. The Keedo pos device had issues like always and it first rejected the card I used to purchase the items. I then tapped my card and the receipt came out as if it was processed. Upon looking at my receipts at home on Monday, I saw it says approved offline and money was not in my card as yet. So I decided to give it time and went back on Tuesday to query it, to my surprise they are both now acting like I’m lying and must present bank statement. So I went to collect my bank statement and gave them and I was told in order to protect their job and the advise received from the technician they will 1st email my receipt together with the bank statement to their technicians and they will advise me accordingly. It will take 7 to 10 working days before it can reflect whereas before I was told it normally takes 4 days maximum to reflect in the account.

To date, ten days has passed and my refund is still not there. I will never shop at Keedo again!!!!! They treat you like a ******** when it doesn’t benefit them.