NO ONE RESPONDS EMAILS- ONLINE SHOPPING IS TERRIBLE- INCORRECT ORDER

I purchased online 3 items in April 2020 and it was delivered last week May 2020 which I understand due to the lockdown. When my order was delivered I only received 2 of 3 items. One of the items that was delivered is a pair of sneakers that I ordered for my 6 year old and she was so excited yet it came as 2 of the same foot! I have emailed numerous times and no one responds in the stipulated 72 hours that is stated on their website. I then received 2 days later another invoice with the missing item I paid for and they charging for courier fee again! Their website states their call centre is closed temporarily- bad business! I just want a refund! I thought for convenience due to the pandemic to shop online and Keedo was the first place I went with for my kids- terrible idea! No communication AT ALL!