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stephanie B

1 reviews | Active since May 2020

29 May 2020, 21:52

Keedo - Worst online shopping experience ever!

1. Placed 2 big orders over 5 weeks ago when online shopping re-opened - money was taken immediately but still no delivery although online profile update from Keedo shows it was delivered! 2. Order still not delivered but I Received a partial refund with no explanation why - when I called I was told part of my order is not available, they can’t tell which part. I’ll have to wait for the order to arrive and check - no one contacted me to check if I then want to cancel the rest of the order and the manager at call centre was not available although it was still working hours. 3. Online service not user friendly as out of stock items not flagged in shopping cart or not updated, check out issues with adr. updates etc. 4. No response on mail or very slow responses full of Covid excuses. Keedo shipping over a month later than promised and then only delivering half of an order has nothing to do with Covid - it is poor management. If other companies can get it right Keedo should also. I will never again support Keedo after this experience. My baby is due and I don’t know if my order will be delivered or what of my order will be delivered...

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