MM
Mohamed M
1 reviews | Active since Dec 2020
01 Dec 2020, 11:09
Keedo delivery service is poor
Purchased from Keedo online on the 11th of November and today is the 1st of December and I have not yet received my order. This despite numerous promises to resolve the issue after calling about 10 times. Very poor customer service from a otherwise reputable store. They have my money and haven't provided the goods. If Keedo wants to grow as a business, they should not use fast and furious as a courier company, as partnership is tarnishing the Keedo brand.
Helpful (0)
Replies (3)0
Replies (3)
Keedo's replyOfficial
03 Dec 2020, 11:21Hello Mohamed
Thank you for contacting us - we're really sorry about the upsetting experience.
A Liaison will contact you soon to address this matter.
Warmest regards
Keedo
Thank you for contacting us - we're really sorry about the upsetting experience.
A Liaison will contact you soon to address this matter.
Warmest regards
Keedo
Keedo's reply03 Dec 2020, 11:21
Official
Hello Mohamed
Thank you for contacting us - we're really sorry about the upsetting experience.
A Liaison will contact you soon to address this matter.
Warmest regards
Keedo
Thank you for contacting us - we're really sorry about the upsetting experience.
A Liaison will contact you soon to address this matter.
Warmest regards
Keedo
MM
Mohamed M's updateReviewer Update
03 Dec 2020, 15:21The issue has been resolved.
The parcel was misplaced by fast and furious and Keedo did not have stock of the items I ordered,so they doing a refund.
Lungi from Keedo was very helpful in resolving the problem.
Also Melanie from fast and furious reached out, apologized for the inconvenience and gave me a R300 voucher. Much appreciated.
Hopefully this won't happen again.
The parcel was misplaced by fast and furious and Keedo did not have stock of the items I ordered,so they doing a refund.
Lungi from Keedo was very helpful in resolving the problem.
Also Melanie from fast and furious reached out, apologized for the inconvenience and gave me a R300 voucher. Much appreciated.
Hopefully this won't happen again.
MM
Mohamed M's update03 Dec 2020, 15:21
Reviewer Update
The issue has been resolved.
The parcel was misplaced by fast and furious and Keedo did not have stock of the items I ordered,so they doing a refund.
Lungi from Keedo was very helpful in resolving the problem.
Also Melanie from fast and furious reached out, apologized for the inconvenience and gave me a R300 voucher. Much appreciated.
Hopefully this won't happen again.
The parcel was misplaced by fast and furious and Keedo did not have stock of the items I ordered,so they doing a refund.
Lungi from Keedo was very helpful in resolving the problem.
Also Melanie from fast and furious reached out, apologized for the inconvenience and gave me a R300 voucher. Much appreciated.
Hopefully this won't happen again.
Keedo's replyOfficial
04 Dec 2020, 08:04Thank you for the feedback Mohamed.
Take care!
Take care!
Keedo's reply04 Dec 2020, 08:04
Official
Thank you for the feedback Mohamed.
Take care!
Take care!