disgusting service

I placed my order on the 13.09.2023 , I received an sms stating my order was out for delivery on the 14th , on the afternoon of the 14th I received a sms stating my parcel had been delivered, as soon as I got the sms I called the delivery company and keedo notifying them that it was not delivered to me and they acknowledged they had delivered it to the wrong address .

I called Keedo again on Friday the 15th and they advised the courier will collect the items and deliver it to me , on Monday the 18th i still hadnt received the items or any further communication so I called Keedo and advised them I would like a refund on my order , they said it will be refunded to me as soon as the items were collected and in their warehouse ,I followed up weekly on the status of my refund and still have not received feedback nor have I received my refund , absolutely disgusting service from such a premium clothing brand.