Disgusted

I am HIGHLY disappointed with this so called "high end" store. Their online service is appalling, absolutely shocking. I placed an online order on the 27/11/20 , I received my order but with the wrong items!!! Only 1 out of 3 of my items were correct . I collected my item from the Keedo store in the Garden route mall and on collection I told the lady on duty that my order is incorrect and she told me she cannot do ANYTHING about it i have to do it online ????? What the heck ????? So silly ol me goes home and tries to sort it out online , well that is a whole new story for another bad review. I then went back to the store where another lovely lady helped me and said they can do it in store , well let me tell you not even their OWN staff can get hold of their customer service, so here I am sitting with the wrong clothing items and very very angry. I will NOT be supporting this brand ever again and I will encourage people not to either purely bec6their customer service is disgusting.