Disappointed in Keedo

I’ve placed my order on Keedo’s online website for the buy one get one free promotion. This was 11 November 2020. The money was credited on my bank account, but no order. I phoned Keedo and they assured me that they can’t locate my order and will refund my money, that was 16 November 2020. Every time I phone it’s the same story, they will send my request to their financial team. I’m still waiting for response. So disappointed!!