Did not receive online order. Appaling service

I placed an online order on 29/07/2019. I was later told that 2 of of the 4 items were not available and i was refunded for the 2 items. Expecting delivery of the other 2 items. On monday 12/08 i only receive 1 item. I asked the courier person if there was an additional package as i'm 1 item short, she said maybe theres a back order with the other item. Since then i have sent numerous emails, called their contact centre, posted on Facebook. Yesterday i spoke to Lee, who said he would check back and get back to me within the same day but i have not received any call back. Such appaling service... Give me my money back or the item, or at least just communicate that this is being looked into. I've been shopping at Keedo for a while and your online shopping experience is dismal. I am all for supporting local brands that look out for the environment but i will no longer be shopping at Keedo due to poor customer service. Get yourself checked Keedo!!!