Bad Customer service. No responce

My biggest issue with Keebot is their zero availability on either email or telephone. They send out an auto reply mail that they will respond within 48 hours, but never do. The telephone keeps on ringing. My parcel is apparently at South Africa customs for weeks, but no-one contacts me regarding it. It's not the first time I get something from abroad. Customs has always made contact. I'm afraid if they contact Keebot, they probably get the same response as I do - Nothing...