1 reviews | Active since Oct 2015
Bad experience
A few years ago Kasey was very efficient in helping solve some issues after our build. I even gave them a 5 star review. At the end of 2021 they did a call out for me and things went badly. I asked them to fix a small leaking ring main pump. Initially they told me it was done except they were short a washer, and they would be back. I had to contact them twice to return and fit the washer, and then it came out that they had actually cracked the pump when removing it, according to them due to rusty connections. Besides this the saddles where they worked weren't re fixed, lagging was left open and some Styrofoam insulation was broken. Generally sloppy work. They didn't take responsibility for cracking the pump, which I can understand and accept. But they charged me for a second call out - R 1'600 (to fit the washer) - which I would never had done if they had been straight from the start. I also bought up that their R 782/hr rate was higher than the IOPSA recommended rates (R350-R750/hr). When I complained about it Kasey wouldn't address my reasoning about why the call out wasn't necessary if they had been straight with me, and only focused on my querying of the rates, which I had only mentioned briefly and moved on from. He finished by saying if I have a problem I should get another plumber. I have paid them R 4950, and they have left me with much worse problems then I started with - and they clearly don't even care enough to try and understand why this would upset me.
Unfortunately you never really want to pay for services. As described you live out in Noordehoek where there is no plumbing shops and we have to drive back and forth which is charged for. Also as discussed your original plumbing which has rusted and was the cause of us coming out, was only done a few year ago by another contractor and had obviously also left your pump brittle. If the pump breaks on us loosening a fitting by hand, we do not take responsibility for this. Also these parts must be sourced before replacing as most suppliers dont even carry stock. We have advised you make use of another contractor because you do not like to be charged as we do for our services. After out last communication we had assumed you had gone elsewhere, which was last year some time.
Unfortunately you never really want to pay for services. As described you live out in Noordehoek where there is no plumbing shops and we have to drive back and forth which is charged for. Also as discussed your original plumbing which has rusted and was the cause of us coming out, was only done a few year ago by another contractor and had obviously also left your pump brittle. If the pump breaks on us loosening a fitting by hand, we do not take responsibility for this. Also these parts must be sourced before replacing as most suppliers dont even carry stock. We have advised you make use of another contractor because you do not like to be charged as we do for our services. After out last communication we had assumed you had gone elsewhere, which was last year some time.