The worst service and customer care i have experienced in my entire life!!

KCS ISP.

I have never in my life as a consumer of various services struggled this much with any service provider as i do with KCS.

I have been complaining about my internet service for the past couple of months and it just costs me more and more money every time.

As i continuesly have to put down a thousand rand for them to shift my satelite dish as on their side it shows that my internet speed is fine.

I am currently paying for an 8 Meg line at KCS and i can bareley load facebook pictures in the newsfeed. There is only two of us on this line and thats the scary part.

My last mail to KCS to wich i never got a response or a phone call as i requested in brackets below.

"Hi Monique ,

I hope you are well ?

Is the wifi issue sorted as of yet? I am back online but the wifi is still very slow and limited!

So i keep finding myself paying for your services and also paying my service provider twice as much as i am paying for my services at KCS.

My facebook does not load the photos on my newsfeed at all thats how slow ...

This is most definite not normal and i do not know what to do anymore ... this is now a monthly problem and i am tired of paying a R1000.00 every other month for KCS to come and shift my dish.

I am a loyal paying customer and expect to receive the services i am paying for as such.

If this is not resolved ASAP i will send KCS ISP my bill for the data usage and believe me this is quite a substantial amount.

I do not see how after i lodge multiple complaints that not a single one of your staff members or managers are made aware and can not just take 5 minutes to phone me to enquire if my problem has been resolved to my satisfaction or not!?

This would be my last mail of complaint directly to your company , if this complaint is not resloved in a timeously fashion i will take matter further.

Regards Gabriel"

Like i mentioned before this was not my first complaint and i do have email proof of every single complaint that i have lodged directly to someone at KCS ISP. Yet no one is getting back to me!

But i receive my monthly bill on time like clock work every month.

I hope that KCS ISP gets back to me as they have not done that in months.