NV
Nico V

1 reviews | Active since Mar 2015

06 Mar 2015, 07:12

Bad service to my Accident Damage to Bike

End of September 2014:I booked my bike in With KCR and Johnny helped me with the bike quote and was the contact for the ABSA Idirect assessor. The go ahead was given and ABSA idirect paid me the customer for the repairs as KCR's not a registered repairer for ABSAiDirect.October 2014:KCR requested a 50% deposit and I paid that soonest to get the work started on my Bike. I stressed to Johnny /KCR that the bike need to stay original and authentic and that I do not want any changer to the colours. Johnny assured me that the painter knows whats he is doing and that I need not to worry. I offered Johnny to carry half the cost of the damaged decal as I demand to have the original OE decals on the bake and noting less.To the end of November things were busy at the shop and I was told that the bike will be ready by close of December 2014. I toke this opportunity to inform them (KCR: Johnny /Alan) that the one colour on the bikes incorrect and that I will supply them with as many photos of the bike as possibly that rectify the mistake. Alan also mentioned to Johnny that he left him to managed this project and that its not the way they operator and turn around time should be better. Still no

0
Replies (1)
Kcr Motorcycle Fanatix
Kcr Motorcycle Fanatix's reply06 Mar 2015, 08:04
Official
Hello NicoVenter,

Please note, we took notice of this complaint and will get back to you before close of business today 6 March 2014.

Regards

KCR Motorcycles