1 reviews | Active since Feb 2020
Worst platform ever
I signed up for the platinum membership which states that you will be given weekly benefits and discounts, I signed up on the 16th of August to the 16th of September which is a total of over 4 weeks, I was only given 3 weeks worth of the benefits. Upon disputing the issue, I was told my subscription was expired.
I then played a few games of which not all of the winnings were credited to my account, I then complained about this and I was told that according to their rules and according to their records I was not a beneficiary of those winnings, in fact they said that those tickets were not of any winnings, yet my screenshots clearly display the images of the same icons in consecutive lines.
I then called the second number that they displayed on their website for complaints and spoke to a lady called Ruth who said that they know nothing about Kayamoola or what they do, they are a councilling line.
The membership was purchased on 16.08.22 and you received the benefits on 21.08, 28.08 &1 12.09. On 16.09 the monthly membership expired.
We have already checked your account and as we confirmed, on the screenshots you have sent, there are no winnings.
We have already forwarded your case and informed the marketing team, that the rules are not clear for all customers and it is confusing for them, so we will add information on our website and we hope that in the future the players will be clearly informed how the games work so no frustrations should happen.
We apologize for any inconvenience caused and wish you all the best!
Best regards,
The membership was purchased on 16.08.22 and you received the benefits on 21.08, 28.08 &1 12.09. On 16.09 the monthly membership expired.
We have already checked your account and as we confirmed, on the screenshots you have sent, there are no winnings.
We have already forwarded your case and informed the marketing team, that the rules are not clear for all customers and it is confusing for them, so we will add information on our website and we hope that in the future the players will be clearly informed how the games work so no frustrations should happen.
We apologize for any inconvenience caused and wish you all the best!
Best regards,
Please take note that between the 28th of August and the 12th of September there is a two week period of which I did not receive my weekly benefits.
On the 16th of September I received the following response from you "We would be happy to investigate you case, unfortunately we cannot understand, what is the issue and what is shown on the screenshots. We can see from the screenshots, that there are winnings and as our colleague already advised you, all winnings were added correctly to your account. " I am now being told different stories.
Upon the system identitying a win, the winning symbols are made to stand out, that's not the case with tickets *** and *** therefore signalling that they are not recognised as wins even though they are. In the very same manner, the following tickets could equally be seen as winning tickets:
1. ***
2. ***
3. ***
4. ***
Just to mention a few but I have not been credited for any of them, I would like to request that you please close the account that I have with you as I am not getting any joy or comfort from our relationship.
Tshepo.M
Please take note that between the 28th of August and the 12th of September there is a two week period of which I did not receive my weekly benefits.
On the 16th of September I received the following response from you "We would be happy to investigate you case, unfortunately we cannot understand, what is the issue and what is shown on the screenshots. We can see from the screenshots, that there are winnings and as our colleague already advised you, all winnings were added correctly to your account. " I am now being told different stories.
Upon the system identitying a win, the winning symbols are made to stand out, that's not the case with tickets *** and *** therefore signalling that they are not recognised as wins even though they are. In the very same manner, the following tickets could equally be seen as winning tickets:
1. ***
2. ***
3. ***
4. ***
Just to mention a few but I have not been credited for any of them, I would like to request that you please close the account that I have with you as I am not getting any joy or comfort from our relationship.
Tshepo.M