DA
David A
1 reviews | Active since Nov 2019
14 Sept 2023, 06:35
Poor Customer Support
I should have received free spins with my last two deposits. Instead I received half the number of free spins with the one deposit and no free spins with the other. After emailing support and following up multiple times, after 10 days I am yet to receive anything other than a response saying the matter has been escalated. Furthermore, live chat is never available. I would have given one star, but except for the poor customer support the games and the bonuses offered at this registered online casino are good.
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Replies (2)
Kayamoola's replyOfficial
15 Sept 2023, 14:55Hi David,
Thanks for your review!
We deeply apologize for the late replies about your queries.
We appreciate your attendance and wish you good luck in the next rounds! :)
Thanks for your review!
We deeply apologize for the late replies about your queries.
We appreciate your attendance and wish you good luck in the next rounds! :)
Kayamoola's reply15 Sept 2023, 14:55
Official
Hi David,
Thanks for your review!
We deeply apologize for the late replies about your queries.
We appreciate your attendance and wish you good luck in the next rounds! :)
Thanks for your review!
We deeply apologize for the late replies about your queries.
We appreciate your attendance and wish you good luck in the next rounds! :)
DA
David A's updateReviewer Update
15 Sept 2023, 18:01I appreciate your apology about the late replies, but how much longer do I have to wait for you to reply and address the issue of not getting the free spins after my deposits? I still have not received the free spins bonus offered in the email advert!
DA
David A's update15 Sept 2023, 18:01
Reviewer Update
I appreciate your apology about the late replies, but how much longer do I have to wait for you to reply and address the issue of not getting the free spins after my deposits? I still have not received the free spins bonus offered in the email advert!