Poor customer service

I have been having an account with them for more than two years. Last month i decided to play and withdraw. To my surprise i had to upload the documents again of which i did more than five times. Every time i call i was told that my id is not clear and of which some of the agents and the lady i spoke to (manager) was very rude. Finally on the 12.12.2023 i was told that everything was verified and will be paid in 3 working days of which it never happened. Today i call again i am told to upload my id again after uploading it million times. The service sucks to be honest and the begging to withdrawals its annoying.