WA
Wanda A
1 reviews | Active since Aug 2021
24 Jun 2022, 10:06
NO RESPONSE FROM CUSTOMER SERVICE
I requested a withdraw Sat 18/6/2022. They then requested my ID and proof of address which I uploaded immediately. No refund has been received. My account is now locked to be verified - its says it will be verified within 48 hours, but its been like this the whole week now.
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Replies (1)
Kayamoola's replyOfficial
24 Jun 2022, 15:32Hi Wanda and thanks for your review.
Please note that your account is not verified due to outdated proof of address, that is the reason that your withdrawal is not yet executed.
We apologize for the delay, however, we need to follow strictly the FICA procedures.
We wish you all the best!
Please note that your account is not verified due to outdated proof of address, that is the reason that your withdrawal is not yet executed.
We apologize for the delay, however, we need to follow strictly the FICA procedures.
We wish you all the best!
Kayamoola's reply24 Jun 2022, 15:32
Official
Hi Wanda and thanks for your review.
Please note that your account is not verified due to outdated proof of address, that is the reason that your withdrawal is not yet executed.
We apologize for the delay, however, we need to follow strictly the FICA procedures.
We wish you all the best!
Please note that your account is not verified due to outdated proof of address, that is the reason that your withdrawal is not yet executed.
We apologize for the delay, however, we need to follow strictly the FICA procedures.
We wish you all the best!