Kayamoola's horrific lack of service

I regret ever subscribing for their R170 platinum package, they promise to give clients so much but I have not received all the benefits that I signed up for, I also played a few of their games of which I was not credited on a number of my winning tickets. I then sent a couple of emails to the customer services team over a number of days requesting assistance in resolving this matter but they did not entertain any of my concerns nor did they atleast have the basic decency to address them. I then decided to call their customer service number or rather the only number they have displayed on their website and I foolishly had faith that I was dealing with a decent and reputable company, Little did I know that I would be on the phone waiting to get through to a service advisor for 3 entire hours and still no response / reply and / or apology from this useless company for the horrible service that I was subjected to.