Kayamoola poor addiction support

So I found that I have a problem with Gambling. I knew this for a while and I cancelled and blocked both my betway and Hollywood bets accounts. In November last year I blocked my requested to block my Kayamoola account. Instead of them asking me why, they sent me through a password reset link.

I responded and asked them to block the account and they did (I have to say, both betway and Hollywood bets asked me why I wanted to block my account, but Kayamoola didn't). In December I asked them to unlock the account and for somebody with a gamblimg problem, it was really easy to unblock my account.

Fast track to this weekend, I hit my rock bottom and sent an email through to support and also a message to my VIP account manager requesting that he close my account and give me some compensation.

Long story short, he has been avoiding me all day. Instead of offering support or responding to my messages he ignored me. After telling him I had a problem he offered me a cash back straight into my open Kayamoola account, obviously he wanted me to gamble more. Even though I stated I was a compulsive gambler and I needed him to close my account.

In a nutshell, he did not handle the situation with care. He just transferred a cash back into my account and is now mia.

As a compulsive gambler, who has proven they are not in the right headspace to use your platform by requesting for my account to be blocked last year, having it unblocked was the worst thing to happen to me. I gambled such a lot of money out on your platform and only withdrew once. Did the fact that I was a VIP with one active withdrawal not indicate to you that I had a problem?

I'd like to know, what has Kayamoola done to ensure that I gamble responsibly?

Your VIP AM instead told me to make bigger deposits for a nice surprise and as a compulsive gambler battling addiction and his own demons getting back some of the money I lost became tempting.

Addiction is a sickness, I cannot expect your company to understand that.

But what measures have you taken to ensure I was responsible? After requesting for my account to be blocked and being completely ignored, I received cash back into an open account and no support from your VIP account manager.

Clearly Kayamoola is a company who preys on people with a sickness, who only thinks about the revenue they generate over their customers and their customers loved ones.

I had to hit rock bottom to realise I had a problem and when I reached out for help, I was ignored and brushed aside.

DO NOT USE KAYAMOOLA. THEY ARE PREDATORS WHO PREY ON PEOPLE WITH A SICKNESS.

Use betway or Hollywood bets who cares about your well being and about the service they give their customers.

Kayamoola is good when you're winning, but heartless when it comes to addiction.

Which in my opinion is where it matters.

People can pay you millions, but if they are not in the right state of mind isnt it as good as *****ing?