H
Happiness

1 reviews | Active since Jun 2022

04 Jun 2022, 13:16

I had registered wit...

I had registered with Kayamoola for some time now and I decided just last week Sunday to deposit the money and play, then I won then sent out a withdrawal request then they said I must send my fica documents which I sent immediately and to this day I haven't received any of the winnings I got cause they said I will receive my winnings after 3 days but it's be 6 days now

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Replies (1)
Kayamoola
Kayamoola's reply07 Jun 2022, 09:20
Official
Hi Happiness and thanks for your review!
We apologize for the delay of receiving your withdrawal. 
It was initiated as confirmed, however we experienced a delay in the transfer between the banks, therefore you did not receive the funds in the confirmed time period.
We would like to assure you that we are in process of improving this procedure as no delays are accepted.
We hope that you will be more satisfied the next time you want to withdraw your winnings.
Good luck!