DA
David A

1 reviews | Active since Nov 2019

12 Oct 2023, 18:50

Excellent customer support from Kayamoola

A new locally based support team has taken over handling the customer service at Kayamoola recently and the level of service has gone from very poor to as good as any other South African-registered online betting/casino site I have played at. I recently had a query about a bonus and got a response late at night using the online chat and also got an email response within hours. The following day I was contacted by an agent telephonically who then escalated the matter to a manager who was clearly knowledgeable and at the same time empathetic to my concerns. My concerns were fully addressed, and I am a happy customer. Long may that level of service continue, and I would now not hesitate recommending others to open an account at Kayamoola. A special thank you to Colleen, who was the initial agent that responded to my query. She was fully committed to sorting out my concerns and the following day she did exactly that.

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Replies (1)
Kayamoola
Kayamoola's reply13 Oct 2023, 10:48
Official
Hi David, 

Hope you are fine!
Thanks for your kind words.
We are happy to hear all your concerns were solved.

Have a great day!