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Nobuhle N
1 reviews | Active since Sept 2023
13 Sept 2023, 19:10
2mnths i have not been paid.
I gambled at kayamoola and won R1200, unfortunately i sent them a wrong bank account which is a loyalty points account of Capitec bank. Upon consulting the bank they informed me that the money bounced back to them. I tried contacting them via email but they just ignored my email. Its been 2 mnths now. Im disappointed in their service.
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Kayamoola's replyOfficial
19 Sept 2023, 09:26Hi Nobuhle,
Thanks for your review!
Summarizing your case we can conclude that the new funds transfer was delayed due to difference in the bank accounts provided- there is one bank account number that you added in your KayaMoola profile and another one which you sent via e-mail.
Our finance department checks every account added in our players' profiles and initiate transfers to the accounts provided.
We will contact you once again to confirm the correct account we should use and will release the payment.
Please make sure that you have added the correct account in your KayaMoola profile.
Thanks!
Thanks for your review!
Summarizing your case we can conclude that the new funds transfer was delayed due to difference in the bank accounts provided- there is one bank account number that you added in your KayaMoola profile and another one which you sent via e-mail.
Our finance department checks every account added in our players' profiles and initiate transfers to the accounts provided.
We will contact you once again to confirm the correct account we should use and will release the payment.
Please make sure that you have added the correct account in your KayaMoola profile.
Thanks!
Kayamoola's reply19 Sept 2023, 09:26
Official
Hi Nobuhle,
Thanks for your review!
Summarizing your case we can conclude that the new funds transfer was delayed due to difference in the bank accounts provided- there is one bank account number that you added in your KayaMoola profile and another one which you sent via e-mail.
Our finance department checks every account added in our players' profiles and initiate transfers to the accounts provided.
We will contact you once again to confirm the correct account we should use and will release the payment.
Please make sure that you have added the correct account in your KayaMoola profile.
Thanks!
Thanks for your review!
Summarizing your case we can conclude that the new funds transfer was delayed due to difference in the bank accounts provided- there is one bank account number that you added in your KayaMoola profile and another one which you sent via e-mail.
Our finance department checks every account added in our players' profiles and initiate transfers to the accounts provided.
We will contact you once again to confirm the correct account we should use and will release the payment.
Please make sure that you have added the correct account in your KayaMoola profile.
Thanks!