THEY DON'T KNOW HOW TO COMMUNICATE VIA TELEPHONE

I PHONED IN TO ASK A SIMPLE QUESTION AND I WAS PASSED ON FROM ONE PERSON TO ANOTHER.<br> WHILST I WAS SPEAKING TO ONE PERSON ON THE PHONE I HAD NO REPLY JUST A MOMENT OF SILENCE AND THEN THE PHONE WAS HANDED OVER TO SOMEONE ELSE. BAD TELEPHONE SKILLS.