*********** Staff ( Megan, Loren and AqeelaT)

The customer service department is very useless. I have been trying to get my money back into my app as it was deducted incorrectly since July 2026 with no luck. I am being responded to as if I’m stupid. I want this sorted out ASAP and Megan should not respond to my queries if she doesn’t know what to say to me. It cannot be that the technical team is busy with my query since the 4 August and has no feedback for me since then. This is an incident of the 24 July and no one bothers to update me and when i follow up, im simply told that there is no feedback on my query.

The last time KAUAI did me dirty, i let it go and now i am not letting it go. I think they are used to messing up with people knowing that we will let it go.

I am very disappointed, disgusted and frustrated by all if this