Slow service and no refund given

<p>Ordered two smoothies from Kauai at Honeydew Virgin Active with Vitality codes. Placed order at 09:45. At 09:50 the one smoothie was ready. The staff then proceeded to help three other customers who all ordered AFTER me. At 10:00 when I asked why it was taking so long, I was told that they will now make the second smoothie that I had ordered. I told the staff that I could not wait any longer and asked for the transaction to be reversed. The staff were unable to reverse the transaction and told me that head office would contact me. Surprise surprise, no contact from head office. I have used to codes and received no product in return. </p>