Rude & Disrespectful Employee

I just had a training session this afternoon at Virgin Active Richards Bay, upon leaving the club, I decided to visit the Kauai restaurant, whilst having a look at the menu, I noticed an employee of Kauai, seated at one of the tables allocated at the restaurant.

I approach him and asked "what was the procedure, in terms of purchasing a product being that I am wanting to use my discovery points".

His reply was" we closed my man, I wouldn't be sitting hear if we were open".

I am apualed by his attitude, disrespect towards me as customer, whom was merely enquiring about the processes.

Is this the type of people Virgin Active employs? Surely not!

After all we are paying customers and this employee would not have a job if it was not for our patronage.

His attitude towards me stinks and a person like this should not be in the frontline of service.

Does he think he is doing me a favor?

Does Virgin Active not have a staff break room? How was I supposed to know he was on a break or that the restaurant was closed as there was, No sign indicating so.

Regardless of the restaurant being open or closed, I as a customer seeked information regarding the processes of obtaining a product from Kauai, seeked his assistants as I saw him seated there with a kauai uniform on, whom I presumed would be the best person to advise me.

I did not get the employees name, but he is a "white male" and young.

This employee need to be disciplined and retrained on customer service. I do not appreciate his attitude and disrespect towards me.

He is damaging your companies image and who knows how many other customers he has been disrespectful and rude to.