Rigid Protocol

Placed order on Uber eats, but the wrong item. Phoned 1 min later to ask to change item (same price) but refused. Ended up on like with Gauteng Area Manager who stood by protocol and not willing to go the extra mile for a customer and to understand that they are a BIG company and they have process. Sad as thought as South Africans we always make a plan. Apparently she even phone HR Director and whom also thought it unreasonable to make a simple change that had no impact.