rectifying one issue and then causing another one

I wrote a review on kauai 's website on 18 January 2024 and the response to my review was fast. I complained about a floo shot i bought the previous night at virgin active Polokwane where i am a member with by Vodacom app but it was horrible, I could not drink it as its was way to strong that i lost my breath so much ****** was in it!Today i am complaining in regards that the area manager of kauai did call me and apologies and promised to call me back later that day to give me a coupon on their app so i can redeemed a new floo shot the following day but she never did call me back!!!its been 2 days now ,its not about the free drink but about an area manager that promise to call and then never do!! i am a great supporter of kauai and therefor are very disappointed that first the drink was horrible and now they don't call me back. after the apology i would be satisfied but then she brought the return call up and for that i am not happy.