Poor service & management, ill prepared food and hygiene KAUAI BASSONIA

Poor service & management, ill prepared food and hygiene are some of the experiences I've received at Kauia Bassonia under a manager named LESEGO

I frequent this store at least 3-4 times for breakfast a week, needless to say I'm a frequent and loyal customer at this store. I have had 3 appalling experiences in just under a month.

I was in the store on a morning when they were servicing their Aircons. I was seated not to far from it. They removed the cover and were checking whilst I was having my breakfast. When I asked why they didn't check with me if this was ok or tell me to change seats to outside whilst this was happening, I was told that they thought the manager asked me as they had asked another customer in-store who said it was ok. The total lack of respect for my health and overall hygiene and attitude to tell me they thought they asked is madness.

I order a Sliced Avocado and poached eggs on toast. On one occasion I've received avocado which was black and presentable, when questioned they apologised and said they would add more on my next order. I order soft poached eggs, they have come slightly hard and broken yolks and that manager will look at me and expect me to eat them.

The manager has the worst attitude..she pulls her face and her attitude screams if you don't like it lump it. She has no businessal managing a store.

My last experience was the straw. Same order as above, broken poached egg semi hard. I was served by the manager and addressed the food, she looked at me from head to toe and told me that is how a soft poached egg is. I subsequently left the plate I had paid for without eating it.

The last straw took place on Thursday 5th December. I called lookyfor contact details for the regional manage, I was put on hold for more than 10mins for a contact and email for Nombulelo (***) to date I have not received a call and upon calling whilst I was explaining the situation today being Monday 9th a lady in customer decided to speak over me and let me know turn around time is 72hrs.

This is absolute madness and KAUIA needs to be held accountable for employing useless, inconsiderate and unapologetic staff.